Contact & support
Support for All Video Downloader & Player
TAYAL TRADERS answers questions about the app by email and by telephone. This site runs no contact form and stores nothing you type, so a message you send goes straight to the publisher rather than into a queue on someone else's server.
Ways to reach us
Where to send it
Email carries the most detail and leaves a written record on both sides, so it is the route we prefer for anything technical. The telephone is there for short business questions.
App faults, privacy requests and business correspondence all arrive at the same address.
Telephone
Indian business hours. A phone call cannot carry a screenshot, so please follow up by email if the problem is technical.
Registered address
Lucknow, Uttar Pradesh 226018
India
Postal correspondence for TAYAL TRADERS. Please do not post phones, memory cards or other hardware to this address.
Bug reports
One email, five details
A report that already carries the five items listed below is usually settled in a single exchange, with no back and forth.
Reporting a problem
Five details that make a report actionable
Most faults in a downloader belong to one device, one Android release or one source page rather than to every install. These five lines let us reproduce what you saw instead of guessing at it.
- Device model
- The manufacturer's own name for the handset, plus the model code listed under About phone in your device settings. Storage, permissions and background limits behave differently on each Android skin.
- Android version
- Android 12, 13, 14 and so on, as shown in your settings. Several releases changed how apps may write to shared storage, so the version alone rules a great deal in or out.
- App version
- The version number shown on the Google Play listing for All Video Downloader & Player, or in the app entry inside your device settings. It tells us whether you are running the build we last published.
- What you did
- The steps in order and in plain words: the screen you started from, what you tapped, whether you pasted a link or used the built-in browser, and which quality you picked from the list offered.
- What happened, and what you expected
- Any on-screen message copied word for word, or a screenshot of it, followed by the result you were expecting. "It does not work" cannot be reproduced; "the download stops near half and the saved file will not open in the player" can be.
Screenshots and short screen recordings are welcome as ordinary attachments. Please attach them to the email rather than sending a link to a file-sharing service, which we will not open.
Leave these out
Never send passwords, one-time codes or card numbers. TAYAL TRADERS will not ask for them, and the app declares that it collects no user data at all — see the privacy policy for what that declaration covers.
Response times
What happens after you press send
- Email is read on business days, Monday to Friday.
- Calls are taken during Indian business hours; outside them, email is the reliable route.
- Messages are answered in the order they arrive, not by how they are worded.
- A complete report is often closed in one reply; anything we have to reproduce on a borrowed device takes longer.
- Public holidays in India lengthen the wait, as do weekends.
We do not quote a reply time in hours
TAYAL TRADERS is a small publisher and does not staff a helpdesk overnight or at weekends. Nothing on this page is a service-level agreement, and we would rather send one accurate answer than a fast holding note. If several business days pass with no reply, send the message again — email does occasionally go astray in transit or in a spam filter.
Right destination
Some requests are settled somewhere else
Writing to the publisher is the wrong first step for a few kinds of question, because the record you need is not held by us. These pages say who holds it.
Anything about money goes to Google Play
All Video Downloader & Player is free to install and TAYAL TRADERS sells nothing inside it; the app is funded by advertising. If a charge ever appears against your Google account, Google Play holds that transaction record and Google is the only party that can look it up or reverse it. We cannot see your Play receipts, so a message to us would only add a step.
Requests about copyright or about content saved by a user belong in an email to TAYAL TRADERS, with the detail set out in the terms and conditions and the disclaimer.
Still stuck?
Send one email carrying the five details above. It is the shortest path from your problem to a real answer.